Privacy Policy

Last Updated: January 14, 2026

At Kundali Match, we understand that your personal information, especially birth details and relationship data, is sensitive and private. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this Privacy Policy carefully. By using Kundali Match, you consent to the practices described in this policy.

1. Information We Collect

Information You Provide to Us

When you use our Services, we may collect the following information that you voluntarily provide:

• Personal Identifiers: Names of individuals being analyzed
• Birth Information: Date of birth, time of birth (if provided), and place of birth
• Contact Information: Email address
• Payment Information: Credit card details and billing address (processed securely through our payment provider)
• Communications: Any messages or feedback you send us

Information Collected Automatically

When you access our website, we automatically collect certain information:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, click patterns
• Log Data: IP address, access times, referring URLs
• Cookies and Similar Technologies: See our Cookies section below

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: Calculate compatibility scores and generate reports based on birth data
• Deliver Reports: Send compatibility reports to your email address
• Process Payments: Complete transactions for paid services
• Customer Support: Respond to your inquiries and provide assistance
• Improve Services: Analyze usage patterns to enhance our offerings
• Communication: Send service-related notifications and, with your consent, marketing communications
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Comply with applicable laws and legal obligations

3. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: All data is transmitted using SSL/TLS encryption (HTTPS)
• Secure Storage: Data is stored on secure servers with encryption at rest
• Access Controls: Access to personal data is restricted to authorized personnel only
• Payment Security: Payment processing is handled by PCI-DSS compliant providers; we never store complete credit card numbers
• Regular Audits: We conduct regular security assessments and updates

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We may share information with third-party vendors who perform services on our behalf (e.g., payment processing, email delivery, analytics) under strict confidentiality agreements
• Legal Requirements: We may disclose information if required by law, court order, or governmental request
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our users or the public
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• With Your Consent: We may share information for other purposes with your explicit consent

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies

These cookies are necessary for the website to function and cannot be disabled. They include cookies for session management and security.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us improve our services. You can opt out of analytics tracking.

Preference Cookies

These cookies remember your preferences and settings to provide a more personalized experience.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or delete cookies that have already been set. Note that disabling certain cookies may affect the functionality of our website.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Restrict Processing: Request that we limit how we use your data
• Object: Object to certain processing of your personal information

To exercise these rights, please contact us at privacy@kundalimatch.com. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for financial and administrative purposes

Specifically:

• Report Data: Birth information and compatibility reports are retained for 2 years to allow you to access your reports
• Transaction Records: Payment records are retained for 7 years for tax and legal compliance
• Analytics Data: Anonymized analytics data may be retained indefinitely

You may request deletion of your data at any time, subject to legal retention requirements.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards such as:

• Standard contractual clauses approved by relevant authorities
• Ensuring recipients are certified under applicable frameworks
• Obtaining your explicit consent where required

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we learn that we have collected personal information from a child under 18, we will delete that information promptly.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@kundalimatch.com or call our toll-free number.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

Our legal bases for processing your data include: consent, performance of a contract, legitimate interests, and compliance with legal obligations.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or prominent notice on our website
• Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@kundalimatch.com
• General Inquiries: hello@kundalimatch.com

We aim to respond to all privacy-related inquiries within 30 days.

15. Data Protection Officer

For privacy-related concerns, you may also contact our Data Protection Officer at dpo@kundalimatch.com.

Your privacy matters to us. We are committed to handling your personal information with care and transparency.